FAQs

Shipping & Delivery

Do you offer international shipping?
Currently, we exclusively deliver within the UK.

What is your standard dispatch timeframe?
Orders are generally prepared and dispatched within 1-2 business days (Monday through Friday) following order confirmation.

What is the expected delivery time once dispatched?
Standard UK delivery typically takes 4-5 business days (Monday through Friday). Bespoke or made-to-order items may require extended processing time.

What are your delivery charges?
We offer complimentary shipping on all orders—with no minimum purchase required!

Returns & Exchanges

What is your returns policy?

Should you not be completely satisfied with your order, you may request a return within 30 days of receipt.

Please review complete information in our Refund & Return Policy.

Are exchanges or returns permitted?
Absolutely! Exchanges are subject to the same terms as returns:

  • The product must have been purchased directly from our website.

  • It must remain unworn and in its original packaging, complete with all tags and labels.

  • Your request must be made within 30 days of receipt.

To arrange an exchange, please reach out to us using the Contact Us form. Our customer service team will respond without delay.

Payment & Security

What payment methods are available?
We support various secure payment methods:

Cards:

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Maestro

  • UnionPay

Digital Wallets:

  • Apple Pay

  • Google Pay

Shop Pay Services:

  • Shop Pay

  • Shop Pay Installments

Local Payment Methods:

  • Klarna

How secure is my payment information?
Absolutely secure! Our platform utilises industry-leading payment systems that encrypt and safeguard your financial information throughout each transaction.

How do you manage my personal information?
We take your privacy seriously and implement robust data protection protocols to keep your information secure.

Account & Ordering

Is an account required to purchase?
Not at all—you may complete your purchase as a guest without registering an account.

Require assistance with your order?
Get in touch with our customer support team:
Phone: +44 7421 523548
Email: contact@famzoa.com

Have More Questions?

Here is how where to contact us:

DBA: Famzoa

Contact Form: Here

Business Address: 155 Bromsgrove Street, Birmingham, England, B5 6AB, United Kingdom

Email: contact@famzoa.com

Phone: +44 7421 523548

Customer Support & Live Chat Hours:
Monday to Friday - 9 AM to 6 PM GMT

We respond to all enquiries within 24 hours.